Common Questions
Do you ship internationally?
We offer free standard shipping to the contiguous 48 U.S. states on orders above $50.00.
We currently do not ship internationally or to P.O. boxes, APO, FPO, DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories at this time.
KCB Smooth System FAQS
What is KCB Smooth System?
It is a healthy and nourishing smoothing process for the hair, which temporarily coat its outer layer to control volume, remove frizz, enhance curls, add shine, restore the hair fiber, decrease blow-drying time, and makes unruly hair more manageable.
Is KCB Smooth System only for straightening treatments?
No, this exclusive formulation creates a unique product capable of performing several distinct therapies with bio restoration of the hair, which allows for customized treatments based on the needs of each unique client.
What is Bio Restore®?
It is an exclusive Technology for intensive repair derived from Cysteine - a natural substance - as well as compounds of wheat, rice, soy, corn cereal protein and fine silicones. The product contains natural elements that repair damaged hair, creating resistance while and strengthening worn out cuticles.
What are the Benefits of Bio Restore®?
– Recovers damaged fiber and improves hair texture.
– Enhances brightness and color in color-treated hair.
– Provides a longer lasting smoother hairstyle with tamed volume.
Does it contain formaldehyde and parabens?
This product does not contain parabens, dyes, gluten, phthalate, formaldehyde, salt* (*sodium chloride), and has not been tested on animals.
How long does the treatment take?
The therapy process typically lasts between 45 minutes to two hours, depending on how much hair the client has, and the experience of the stylist with the process.
How long does it last?
Results typically last about 3 to 6 months depending on good professional evaluation, technique used, hair typology, perfect application of flat iron. In addition, use of good after care is required, it is recommended to use KCB Smooth Shampoo, Smooth Conditioner, Hydra-Pro, Repair Mask, and Help & Restore to prolong the treatment results.
How should users care for their hair after KCB Smooth System treatments?
At a minimum, it is recommended to use KCB Smooth Shampoo, Smooth Conditioner, Hydra-Pro, Repair Mask, and Help & Restore to prolong the treatment results.
Can users buy off the shelf shampoo and conditioners for after care use?
It is not ideal to use off the shelf products at big box retailers because they typically do NOT contain the enough levels of active ingredients or the proper pH level to ensure longer lasting results even though they may be cheaper. It is recommended to use professional exclusive products such as KCB Smooth Shampoo, Smooth Conditioner, Hydra-Pro, Repair Mask, and Help & Restore to prolong the treatment results.
Can user wash their hair after treatment?
Yes, users can wash their hair anytime after treatment, unlike typical keratin treatments which requires users to wait for 72 hours prior to washing. Note that there is No need to wash the hair after the treatment. Users can wait until their typical routine wash.
How does KCB Smooth System differ from Brazilian Hair Straightening?
The Brazilian Hair Straightening is more like a perm. It changes the structure of the hair by breaking the bonds and then repositioning into the straight form. KCB Smooth System temporarily coats the hair outer layer to smooth the hair, remove frizz, and decrease blow-drying time. It will not make strands permanently stick straight, and the hair will grow out naturally. The user will not get the tell-tale line of demarcation typical of permanent chemical straighteners as the hair grows out.
Does KCB Smooth System remove body and volume on Fine hair?
No, KCB Smooth will restore the fiber bonds adding back strength plus resistance, and remove the water vapor captured due to humidity which weight down the fiber causing flat hair. Therefore, it will restore the user’s natural hair texture.
Does KCB Smooth System remove body and volume on Thick hair?
Yes, it will repair the fiber restoring the user’s natural hair texture while taming excess body and frizz.
Does KCB Smooth System change the texture of the hair?
Yes, it eliminates frizz and soften wave and curls making the hair more manageable. Users will still need to use heat when styling if the desire is to straight the hair, but it will be faster and easier.
Who is the ideal candidate for KCB Smooth Therapy 1 – Intense Straight?
Typically, clients with hair types 2, 3, and 4.
Who is the ideal candidate for KCB Smooth Therapy 2 – Volume Control?
Typically, clients with hair types 2, 3, and 4.
Who is the ideal candidate for KCB Smooth Therapy 3 – Curl Definition?
Typically, clients with hair types 3 and 4.
Who is the ideal candidate for KCB Smooth Therapy 4 – Anti-Frizz?
Clients with hair types 1, 2, 3, and 4.
Who is the ideal candidate for KCB Smooth Therapy 5 – Hair Restoration?
Clients with hair types 1, 2, 3, and 4.
KCB Smooth System - Technical Questions
What chemicals are Not compatible with the product?
The product is Not compatible with Ammonium Thioglycolate, Ammonia and Hydrogen (hydrogen peroxide) when used simultaneously.
Can you use the KCB Smooth System after Guanidine Hydroxide?
Yes, the product may be used shortly after application of guanidine hydroxide to help to close and smooth your hair cuticle. This will help reduce moisture evaporation and also give your hair a glossier and health appearance. Perform the strand test before starting with the therapy procedure.
Can you dye your hair (bleach, highlights, permanent, etc.) simultaneously with product Smooth System?
Due to incompatibility with Ammonia and Hydrogen Peroxide, hair dyeing cannot be applied together with the product. It can be done before or after the procedure.
Can you color your hair the same day you receive a smooth treatment?
Yes, however, the treatment performance will not last as long. We recommend coloring the hair 3 days after the procedure.
If you decide to apply on the same day after the smooth treatment, You should wash the hair with hydrating shampoo and conditioner, then apply the dye with a maximum 20 vol developer. If you decide to straight the hair, wash the hair with shampoo, then apply the toner.
How to apply the treatment on hair bleached with 30 or 40 vl developer
For hair bleached 30 and 40 vol. developer, we recommend to bleach the hair before the procedure (at least 3 days prior for best results), and use a toner after the treatment as needed. For best results, We recommend performing toner correction as needed on the hair 3 days after the procedure
Can you highlight your hair the same day you receive a smooth treatment?
Yes, however, the treatment performance will not last as long. We recommend to apply the highlights at least 3 days prior to the smooth treatment. These are the steps to apply highlights on the day same day.
Step 1 - Apply before the highlights before the smooth treatment.
Step 2 - Wash very well using KCB 1 Demineralizing shampoo making sure that you do not have any residual chemicals from the highlight process.
Step 3 - Continue with the selected therapy steps.
Step 4 - Apply and use a toner after the treatment as needed. For best results, We recommend performing toner correction as needed on the hair 3 days after the procedure.
Can you highlight your hair after you receive a smooth treatment?
Yes, you can apply highlights on hair previously treated with KCB Smooth System. However, you must use a low-volume developer (use 20 vl instead of 40 vl for example), as the hair will become lighter fairly easier. For best results, we recommend highlights prior to the treatment.