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Enjoy $10 off $50 for a limited time!
Enjoy $10 off $50 for a limited time!

100% Money Back Guarantee

OUR HAIRCARE PRODUCTS HAVE A 30 DAY MONEY BACK GUARANTEE

KCB Professional wants you to love your hair and your results! We provide only the highest quality ingredients in our hair care products but if for some reason you are not satisfied, we offer a 30-Day 100% Money Back Guarantee. We’ll refund your money on your first order or first-time issue.

If for any reason whatsoever you find that you are not completely satisfied, you may return the product(s) within 30 days of receipt for a full refund of the purchase price (less S&H). Refund will be processed upon receipt of product.

Kavour Group LLC cannot provide refunds for KCB Professional product purchased at other retailers. Only products purchased on kcbprofessionalusa.com may be returned for refund.

HOW TO RETURN:

  1. Prior to returning your item(s), please email us your order number in order to obtain a Return Material Authorization Form to complete
  2. Complete the Return Material Authorization Form and include a copy of your invoice along with the product(s). Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Kavour group LLC is not responsible for any returns lost in transit.
  3. Please return the package to:

Kavour Group LLC

ATTN: Returns

600 Suffield Street Unit 72

Agawam, MA 01001-0072

  1. Your return or exchange request will be processed promptly.
  2. Once the return or exchange is received, we will send an email confirming the receipt and processing of your return or exchange request.
  3. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. Note: Kavour Group LLC is unable to refund the original shipping charges.

Return and Exchanges typical time frame:

  • Most returns will be processed within 3-5 business days of receipt.
  • Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service.
  • Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped.
  • Business days are from Monday to Friday 8 AM to 5 PM EST, excluding holidays.

If you have questions about returns or exchanges, please contact us via email at customerservice@kcbprofessionalusa.com or call (413) 570 - 0522